Refund policy

At Zaryard, we want you to shop with confidence. If you're not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, the item must:

Be in its original condition
Be unworn and unused
Include the original sneaker box, packaging, tags, and accessories
Show no signs of wear, damage, creasing, stains, or use
Be accompanied by proof of purchase

All returned items are inspected before a refund is approved.

Non-Returnable Items

We do not accept returns or refunds for:

Sneakers that have been worn or used
Items with damaged or missing packaging
Products damaged by the customer
Sale, clearance, or promotional items (unless defective)
Gift cards

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item
Photos of the packaging

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent
The item arrived damaged or defective
The return was approved due to an error on our part

We recommend using a tracked courier service, as we cannot be held responsible for returns lost in transit.

Exchanges

If you require a different size or would like to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability.